Income Officer
Company: Joshua Robert Recruitment
Location: London
Posted: May 9th, 2026
Income Officer - Leading North London Housing Association
The Opportunity
- Location: North London, hybrid working
- Salary: £36,487.75
- Contract: Permanent, 37.5 hours per week
- Reports to: Income Team Leader
What You'll Be Doing:
- Leading the complete arrears recovery process from initial contact through to court proceedings
- Maximising income collection whilst prioritising tenancy sustainment
- Preparing and serving legal notices, attending court hearings, and presenting cases
- Building partnerships with Housing Benefit, DWP, and local support agencies
- Delivering early intervention support including income maximisation and budgeting advice
- Conducting new tenant visits and providing ongoing tenancy sustainment support
- Maintaining comprehensive case records and contributing to team performance
What You'll Bring:
- Proven experience in income management or debt recovery within social housing
- Strong knowledge of housing legislation and legal recovery processes
- Court experience and confidence presenting cases to district judges
- Excellent customer service skills with ability to handle sensitive situations
- Commitment to supporting vulnerable residents whilst achieving collection targets
- Strong organisational abilities and attention to detail
What's on Offer:
- Competitive benefits package including 25 days holiday plus bank holidays
- Health care cashback scheme and employee assistance programme
- Generous pension contributions
- Flexible working arrangements in a supportive team environment
- Opportunity to make a genuine difference in local communities
This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents.
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