Benefits
- Competitive Salary: £25,000 - £27,000 per annum, depending on experience
- Holiday: 33 days including Bank Holidays, plus Holiday Exchange Scheme
- Employee extras such as performance‑related bonus, company pension (5% employee / 8.5% employer), life assurance, income protection, flexible and supportive working culture, health & wellbeing support
About the role
As a Mortgage Officer, you will play a key role in delivering a high‑quality service to members and brokers. You will manage mortgage applications from initial submission through to completion, ensuring accuracy, compliance, and excellent communication throughout the process. Working within a fast‑paced Processing team, you will liaise with brokers, solicitors, and internal teams, helping to ensure smooth progression of applications while maintaining high standards of customer care. The role is 35 hours per week, Monday to Friday, 8:30am‑5:30pm.
Work environment and schedule
The position is fully office‑based for the first 6‑8 weeks of training, after which it will shift to a hybrid model of 1‑2 days per week onsite. Candidates should ideally live within a 45‑minute commute to Saffron Walden.
Responsibilities
- Manage end‑to‑end mortgage processing from application through to completion
- Liaise with brokers, including handling new applications, instructing valuations, and responding to queries
- Carry out administrative tasks including solicitor panel applications, issuing refunds, and processing post and emails
- Maintain high standards of accuracy, productivity, and regulatory compliance
- Provide excellent customer service, keeping all parties informed of progress or delays
- Identify and elevate complaints in line with company policy, including support for vulnerable customers
Qualifications
- Strong attention to detail and commitment to delivering accurate, high‑quality work
- Confident communicator, able to engage effectively with members, brokers, and third parties
- Proactive in resolving issues, managing complaints, and prioritising workloads in a busy environment
- Collaborative mindset and ability to work as part of a team
- Experience with Microsoft Office tools such as Excel and Outlook is required, and knowledge of systems such as Finova would be advantageous
Why Saffron Building Society?
Join Saffron Building Society, an organisation built on supporting its members, communities, and people. With a strong focus on collaboration, inclusivity, and personal development, this is an opportunity to be part of a team that truly values its employees. Their culture encourages individuality, teamwork, and a shared commitment to delivering excellent service while making a meaningful difference.
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