Responsibilities
- Handles all incoming communications and insures reliable, consistent coverage for phones.
- Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
- Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
- Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.
- Addresses and or follows up with all messages, mail, faxes, and incoming communications.
- Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
- Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
- Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.
- Supports team members by handling key administrative duties.
- Actively participates in the care team and cross functional team quality improvement process.
- Maintains confidentiality in talking with patients, upholding policies, and setting an example.
- Performs other duties as assigned.
Qualifications
- Basic knowledge of computer input required.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology required.
- Good spelling and basic math skills required.
We are an equal opportunity employer.
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