Company: ACCENT housing
Location: Peterborough
Posted: May 9th, 2026
Permanent, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
At Accent, our customers are at the heart of everything we do. We’re looking for a Business Insights Specialist to ensure their voices are heard, understood and turned into meaningful action.
In this varied and impactful role, you’ll analyse customer data to drive service improvement across the organisation. Working closely with the Customer Insights Manager and key stakeholders, you’ll manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys, and produce clear, actionable insight that informs decisions at every level.
You’ll take a whole‑journey view of the customer experience, identifying what’s working well, where the pain points are, and how services can be improved for both customers and assets. Through regular insight reporting, bespoke research and ad hoc analysis, you’ll help service leads, managers and directors understand the customer voice and turn insight into real change.
This is a great opportunity to shape services, work with large datasets and make a genuine difference in a national organisation that values fairness, inclusion and customer focus.
To view/download the job description please click here.
The spot salary for this post is £39,795 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect — A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 22nd May via Teams.
Stage 2: A Place to Show Your Strengths — A role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. Planned date: 2nd June at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
Here’s what you can look forward to:
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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