Information Systems Support Engineer

Mercury Systems is looking for a new talent to join its EMEA team.

About the Role

We are looking for a Information Systems Support Engineer who is the first point of contact for IT-related issues, providing technical support to end-users and escalating complex problems when necessary. This role ensures smooth IT operations by resolving incidents promptly, maintaining system performance, and delivering excellent customer service.

This position is suited to a technically capable engineer who enjoys both user support and developing infrastructure skills within a structured IT environment.

Responsibilities

• Respond to incoming calls, emails, and tickets; diagnose and resolve hardware/software issues at 1st and 2nd line levels.
• Handle user requests for new services or modifications.
• Identify complex issues and elevate when required.
• Monitor IT systems and applications to ensure optimal performance.
• Maintain accurate records of incidents, resolutions, and updates in the ticketing system.
• Provide guidance and training on IT systems and applications.

Education & Experience

• Proven experience in IT support or service desk roles.
• Exposure to 3rd line support or infrastructure tasks, or strong aspiration to progress into infrastructure.
• Familiarity with IT service management tools (Ivanti, Jira, Freshservice or similar).
• Active Directory, O365 administration.
• Networking: TCP/IP, DNS, DHCP, VPN.
• Applications: Office365, Oracle EBS, Copilot / Copilot Studio.
• Remote support tools: RDP / SCCM.
• Analytical Thinking: Diagnose and resolve complex issues.
• Communication: Clear interaction with end-users and escalation teams.
• Customer Service Orientation: Professional and empathetic approach.

Why should you join us?

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting‑edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.

Our culture

At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication. We value communication and transparency and strive to foster two‑way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

Details of the mission

Occupancy 100%

Beginning of the activity ASAP

Equal Opportunity Statement

At Mercury Computer Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce.

We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic.

Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Computer Systems' success.

Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.

Only candidates selected for an interview will be contacted, thank you in advance for your understanding.

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