Overview
Description
Empowering organisations to achieve their highest potential. At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our inhouse expertise.
Department: Business Support
Employment Type: Fixed Term Contract
Location: Manchester, UK
Reporting To: Technical Team Manager
Description
The Technical Officer plays a crucial role in ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and accreditation requirements in the UK and Internationally. This position demands exceptional attention to detail, strong organisational skills, confident decision-making, and a proactive approach to continuous learning in an increasingly digital environment.
Responsibilities
- Review incoming applications to determine risk, audit duration and auditor competence
- Analyse audit reports to check for compliance to accreditation and certification requirements
- Investigate and report appeals
- Decision making using technical knowledge of ISOs and IAF requirements
- Handle customer queries outside of the certification cycle to ensure ongoing adherence to compliance requirements
- Support the sales teams with complex quotes, this can include attending customer meetings as a technical advisor
- Assist with resource allocation and audit planning
- Provide technical advice and guidance to all departments
- Support the compliance team with compliance projects, internal audits, non-conformance close outs and new product implementation
- Ad-hoc responsibilities as required by the Technical Team Manager
Requirements
What you’ll need to be successful
Essential
- Experience in the practical application of ISO management systems standards (including quality, environmental, and occupational health & safety management systems).
- Strong analytical and risk-based decision-making abilities, effectively applying both theoretical insights and practical experience.
- Exceptional communication and relationship-building skills, with a proven ability to engage effectively with colleagues, clients, and stakeholders.
- Cross-functional collaboration expertise, seamlessly working across teams and departments to achieve shared objectives.
Desirable
- ISO Lead Auditor Qualifications (e.g., ISO 9001, 14001, 45001, 27001), demonstrating advanced auditing expertise.
- Knowledge of ISO 17021/17065 requirements, ensuring compliance with accreditation and certification body standards.
- Understanding of information security and energy management system standards, supporting broader compliance needs
- Working knowledge of the certification industry, providing insight into industry trends, processes, and best practices.
- Degree level qualification (or equivalent)
What you’ll get in return
Benefits
- Hybrid workplace policy with office days
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We consider transferable and soft skills and may upskill or provide developmental support to help you succeed in this opportunity.
Bring Your Whole Self To Work. ISOQAR is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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