Are you ready to take on a role that combines technical expertise, innovation and customer focus? The role of Lead Service Design Engineer is broad and multidisciplinary, spanning the entire lifecycle of the installed base, from development to decommission.
We drive the service and technical roadmap into Elekta’s radiotherapy solutions, ensuring customer satisfaction and device availability increases through improvements to installability, upgradability, serviceability and supportability.
What you’ll do at Elekta
- Initiate and participate in Service Design Continuous Improvement activities, innovation projects and workshops, including improved fault-finding workflows, predictive and proactive maintenance schedules, and influence the service and technical product roadmap.
- Consult on the definition of Service User Needs and their decomposition into System Requirements and validation tests.
- Create technical procedures and service workflows for user manuals.
- Support supply chain colleagues to ensure that third‑party service agreement Service Level Agreements reflect and meet the requirements for Elekta’s service solution.
- Contribute to Failure Reporting and Corrective Action Systems (FRACAS) and Corrective and Preventive Actions (CAPA) actions relating to field incidents/problems.
Domain Systems Engineering
- Decompose service System Requirement Specification into Sub‑System Requirements Specification.
- Collaborate with Domain Systems Engineering to influence the architecture for the system/sub‑system.
- Drive service roadmap, user needs, system, sub‑system and module requirements within the domains.
- Review and evaluate subsystems and modules, balancing quality with life‑cycle cost (including installability, upgradability, serviceability and supportability).
- Promote technologies, methodologies and tools which support the service and technical roadmap.
- Identify and implement improvements that enhance the customer’s satisfaction with Elekta.
- Support FMEAs.
- Define upgrade paths.
Verification
- Backup the Senior Service Design Engineer by carrying out the verification responsibilities for assigned projects when required.
Validation & Release
- Support responsibilities of the service lead for assigned projects when required.
Incident Management
- Investigate and resolve complex technical product issues escalated from the global Field Service community to the Incident Management team, remotely and on‑site.
- Be available for domestic and international travel and flexible scheduling to resolve product issues at customer sites at short notice.
- Consult on problems within the Problem Management team.
- Support field safety investigations by providing incident information and product knowledge.
- Identify root causes of incidents and problems, and collaborate with cross‑functional teams to drive resolution and enhance product reliability and customer satisfaction.
What you bring
- Minimum HNC or equivalent in a related engineering or other similar scientific discipline.
- Minimum 5 years’ experience installing, servicing, testing or supporting Linear Accelerators or relevant role experience.
- Completion of all relevant Elekta technical training courses.
- Ability to fault find and repair at board level and below.
- Awareness of the Elekta product portfolio with experience in one or more products; basic clinical workflow awareness.
- Understanding of industry standards such as ITIL, Agile, SAFe, project management, ISO standards, etc.
- Competency with tools such as JIRA, Polarion, Enovia and Salesforce.
- Competency with relevant IT technology including Windows OS and Microsoft Office applications.
Other Key Qualifications
- Ability to travel internationally at short notice.
- English language – education taught in English or having passed a Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test.
- Excellent interpersonal and verbal communication skills, concise and coherent written work.
- Must be self‑motivated, able to work as part of a team or manage own workload, with flexibility where appropriate.
- Ability to operate at multiple levels of an organisation and in an international/multi‑cultural environment.
- Ability to work with customers face‑to‑face and remotely, in high‑pressure situations.
Benefits
- Work pattern: you are required to work from the Crawley HQ 4 days a week with 1 day WFH.
- Up to 25 paid vacation days (plus bank holidays).
- Holiday purchase scheme.
- Private medical insurance.
- Attractive employer pension contribution package.
- Cycle‑to‑work scheme.
- Life assurance.
- On‑site subsidised restaurant, offering budget‑friendly dining.
- Electric vehicle salary sacrifice scheme.
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
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