IT Support Analyst - Hybrid
Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Analyst. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You'll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies.
They offer a structured development pathway and clear progression into advanced systems roles.
Get in touch if you're looking for your next opportunity!
Responsibilities
- Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront
- Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day-1 new starter readiness
- Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors
- Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles
- Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs
Experience
- Experience in a 1st / 2nd line IT support role
- ITIL v4 Foundation certified
- Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting
- Basic exposure to Microsoft Dynamics 365 CE or F&O
- Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
- Good understanding of user access management and account provisioning
- Full UK driving licence with access to a vehicle
Salary
They offer a salary package of up to £33k, depending on experience.
Location
3 days per week in office near Warrington
How to apply
Please apply as soon as possible with your CV to be considered for this position. You can also get in touch directly to James.s@pearsoncarter.com
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