Customer Care Consultant

CUSTOMER CARE CONSULTANT

Our client is a world-leading online Retail Company based in South East London, and they are looking for a Customer Care Consultant to join their team on a temporary basis. The purpose of this position is to ensure that clients receive their ordered goods on time and according to the agreed terms. This is an exciting opportunity for someone to join a great team and a company that is well known for their high standard of customer care.

If you are highly customer‑focused with strong communication skills, both verbal and written, have a customer care service background, and you are looking for a great opportunity, this is for you.

CUSTOMER CARE CONSULTANT ROLE:

• Ensuring outbound orders are processed accurately and within agreed service levels, while maintaining high levels of customer service
• Liaising with other departments to meet customer demands and resolving issues that could delay shipments
• Facilitating customer returns within set time periods and using internal software to manage export systems
• Reporting customer queries or complaints related to the London Premier Service to the Shipping Management team and maintaining a shared email folder for timely resolution
• Planning efficient routes for drivers, managing workload, and using external courier services when necessary, while ensuring effective communication within and across teams

CUSTOMER CARE CONSULTANT ESSENTIALS:

• Prepared to work set shift patterns on a rota system that includes evenings
• Being available for weekend work (1 in 3 weekends)
• Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
• Ability to display clear and positive communication skills

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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