Reporting to the Meetings & Events Sales Manager, you will assist in maximizing the sales potential and support the achievement of the meetings and events sales targets for the hotel.
Benefits
- Free employee meal on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata owned hotels
- 30% off rate for your Friends & Family
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme.
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
Your Responsibilities
- Responsible for incoming enquiries through phone, email and 3rd party sites, from conversion through to seamless transition to operations for event execution
- Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high-level service through pre–event, during event and post event.
- Attend weekly function sheet meetings
- Attend daily morning and afternoon catch ups
- Meet and greet prospective guests and conduct show rounds on property
- Prepare sales-related documents, including proposals, contracts and pro-forma’s
- End to End Enquiry to After Event Calls
- Conversion days
- Upsell to maximise revenue while maintaining existing guest loyalty
- Ownership for the management and conversion of assigned enquiries
- Event billing
- Correct use of systems process to ensure booking integrity, consistency & accuracy
What You Will Need
- Previous experience in a customer service role is advantageous but not essential.
- An interest in sales and the hospitality industry is a plus.
- Strong communication skills with an excellent command of the English language.
- A proactive attitude and the ability to identify opportunities to support hotel revenue.
- Basic interpersonal skills and a willingness to learn and develop.
About Us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team.
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