Company: Informa Group Plc.
Location: City of Westminster
Posted: May 9th, 2026
The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. You will work closely with the Head of Account Development EMEA and work closely with the Customer Success team to turn valuable knowledge of the client into commercial conversations. This role requires a proactive, organised, and client-focused professional who thrives in a KPI-driven environment and can effectively collaborate across teams.
Key accountabilities
Meet/exceed annual value and volume renewal rate targets for our volume portfolio.
Accurate and continuous forecasting of the renewal conversation outcomes throughout their lifetime as clients.
Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets. This will be reviewed on a quarterly basis.
Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the Lions Intelligence service adds value for their business.
Onboard and train new clients on the Lions Intelligence service platforms.
Work to understand reasons behind non-renewal and implement win back strategy.
Ensure your knowledge of our products is constantly developing & increasing to further assist our client base.
The Account Development Manager must:
Have strong organisation skills.
Be aware and comfortable working to KPIs & targets.
Enjoy highlighting areas of improvement to enhance operational efficiency.
Be knowledgeable about:
Lions Intelligence content & all systems.
All developments in our range of products and services.
Be a strong teamplayer.
Skills, experience & qualifications required.
Track record in building relationships in person, online and via telephone.
Revenue responsibility in a previous role preferable.
Clear, concise communication skills.
Ability to interpret communications from a client.
Extremely customer service oriented, passionate about exceeding expectations.
Ability to work on own initiative and manage a varied workload according to formal and natural deadlines.
Evidence of a drive and determination to hit targets.
Evidence of working within a team to achieve both individual and wider team goals.
Knowledge of Salesforce CRM system is preferable, but not mandatory.
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say: LifeAt.Informa.com
Our benefits include:
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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