Position Overview
Ensuring a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for the store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with the General Manager to learn the role of a leader and positively influence the store team.
Essential Duties & Responsibilities
- Embrace & demonstrate the RL Brand philosophy & EMEA values
- Direct store performance & profitability with a customer first focus culture
- Motivate, Lead & develop the store team to deliver exceptional customer support
- Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
- Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets
- Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience
- Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance
- Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering
- Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching
- Encourage a culture with creativity, strong work ethic & a passion for the RL Brand
- Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards
- Embrace & demonstrate the RL Service Philosophy & model
- Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population.
- Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL
- Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product
- Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude
- Influence the visual presentation strategy through commercial thinking & utilisation of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety
- Ensure adequate store supplies are available & managed within agreed budget
Experience, Skills & Knowledge
- Professional experience within a Retail environment.
- Proactive, positive, and dynamic personality.
- High customer and people service orientation.
- Good social and communication skills.
- Understanding of delivering performance against KPIs
- Experience within MS Office suite.
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