Frontline Ticketing Lead: Elevate Customer Experience

West Midlands Combined Authority (WMCA) is seeking a Ticketing Services Team Leader in Birmingham. The successful candidate will lead a frontline team to ensure excellent customer service in a fast-paced environment. Responsibilities include developing the team, managing performance, and responding to customer demands. Candidates should have experience in customer service leadership and a strong understanding of performance management and GDPR. This role offers a balanced mix of office presence and flexibility, with competitive benefits. #J-18808-Ljbffr