About The Role
Based at our headquarters in Abingdon, Oxfordshire, you will join our inbound sales team where we focus on inspiring and delighting our customers. We continue to evolve our workplace and culture in line with our world‑renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.
Your Responsibilities
- Guide customers through detailed consultations to support their appliance selection and purchase
- Understand customer needs and recommend suitable products and solutions that support long‑term use
- Identify opportunities, promote upgraded products and accessories to enhance the customer experience
- Deliver a high‑quality and engaging customer experience across every interaction with a strong focus on service
- Contribute to achieving individual and team sales targets through proactive engagement
- Communicate confidently and respond to customer queries and quotations professionally across multiple channels including telephone and email
What We Are Looking For
- Proven experience in a customer‑facing sales role with the ability to build rapport and trust
- Strong communication skills with confidence engaging customers across telephone and written channels
- Ability to manage multiple tasks effectively while maintaining attention to detail
- Good IT skills with adaptability to new systems and processes
- Team‑focused approach with strong sense of accountability for achieving results
Working Hours
- Full‑time position: minimum 37.5 hours per week across 5 days
- Part‑time position available: 26 hours per week with flexibility on the number of days
- Saturday working on a rota basis (typically 1 in 3) with a day off in lieu
- Flexibility required to meet business needs
- Typical working hours: 08:00–18:00 Monday to Friday, 09:00–16:00 Saturday
Benefits
- Salary of up to £26,091 for full‑time hours, plus a competitive benefits package
- Quarterly and annual bonus scheme
- Discounts on Miele products for yourself, family and friends
- Discounted gym membership and subsidised onsite café
- Health cash plan and free eye tests
- Additional benefits including financial advice and recognition schemes
Additional Information
Our positions are permanent roles based in Abingdon. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed.
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