{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Corporate Travel Office Manager”, “description”: “
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day-to-day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands‑on, accountable and fully invested in the success of the department.
Responsibilities
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions‑focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system‑related challenges
Skills / Qualifications
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast‑paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Package
- Salary dependant on experience
- Full‑time office based in Hampshire
Company: Travel Trade Recruitment
Location:
Job Description:
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day-to-day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands‑on, accountable and fully invested in the success of the department.
Responsibilities
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions‑focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system‑related challenges
Skills / Qualifications
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast‑paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Package
- Salary dependant on experience
- Full‑time office based in Hampshire
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Posted: May 9th, 2026