Overview
The Executive Support Product Alignment Lead is a globally scoped role that provides high-impact executive support to the Chief Operating Officer (COO) within a Product while serving as the operational leader for Executive Assistants across the Product. This role is both strategic and operational in nature, enabling seamless executive support, driving consistency in how Product leadership is enabled, and operationalising the Product Alignment Model to strengthen collaboration, clarity, and efficiency across global Product teams.
Responsibilities
- Executive & Product Leadership Support: Provide comprehensive, proactive executive support to the Product COO, including complex calendar management, expense management, global travel coordination, meeting preparation, follow-ups, and communications.
- Act as a trusted partner to Product leadership, anticipating needs, identifying risks, and resolving issues before partner concern.
- Support key Product leadership forums, offsites and planning cycles.
- Manage sensitive and highly confidential information with discretion and sound judgment.
- Global EA Leadership & Oversight: Provide functional direction to Product Executive Assistants globally, fostering a high-performing, connected EA community.
- Establish clear operating rhythms, standards, and guidelines for executive support across the Product team.
- Coach, mentor, and develop EAs, supporting capability building, career progression, and succession planning.
- Serve as the primary partner concern point for EA-related challenges within the Product organisation.
- Find opportunities to streamline processes, improve workflows, and enhance collaboration across the global Product team.
- Track and manage key operational cadences, dependencies, and cross-product initiatives.
- Operationalise and embed the Product Aligned Executive Support Model, ensuring consistent ways of working within a Product, regions, and leadership teams.
Skills & Proficiencies
- Core Skills: Exceptional executive support and organisational skills, with the ability to manage high complexity in fast-paced, global environments.
- Strong leadership and influence skills, with experience leading through ambiguity.
- Excellent written and verbal communication skills.
- Advanced customer management and relationship-building capabilities.
- Ability to think strategically while delivering with precision and attention to detail.
- Proven capability in operationalising frameworks, models, or ways of working across large, distributed teams.
- Strong problem-solving and decision-making skills, with sound judgment and discretion.
Qualifications & Experience
- Significant experience in senior executive assistant or operational leadership roles supporting C-suite or equivalent senior leaders.
- Demonstrated experience working in global, matrixed organisations.
- Proven experience leading, coordinating, or mentoring Executive Assistants or operational teams at scale.
- Experience of driving operational improvements, standardisation, and alignment across teams.
- Understanding of the product organisation.
- Experience partnering closely with Strategy, Operations, or Transformation teams.
Career Stage: Senior Associate
Equal Opportunity
We are an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
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