Product Quality Assurance Manager
Role
We are recruiting a Product Quality Assurance Manager responsible for overseeing product quality, food safety, legality, and integrity across a soft fruit operation, ensuring compliance with customer, retailer, and legislative standards.
This role requires a hands‑on quality professional with strong communication skills and the ability to work closely with production, harvest, commercial, and technical teams to manage quality performance and resolve issues efficiently.
You will play a key role in maintaining high product standards from field to customer in a fast‑paced fresh produce environment.
Key Responsibilities
Quality Assurance & Compliance
- Ensure all products meet required food safety, legal, integrity, and customer standards
- Deliver Quality Service Level (QSL) targets for the business and customers
- Investigate complaints, rejections, and non‑conformances, ensuring timely resolution
- Maintain and improve QA systems in line with BRCGS v9 and retailer requirements
- Analyse and trend quality data to drive continuous improvement
Team Leadership & Development
- Manage and develop QA and Label Room teams
- Ensure customer specifications and quality standards are consistently met
- Promote a right‑first‑time culture across production teams
- Manage the QA budget and support effective resource planning
Cross-Functional & Customer Support
- Work closely commercial, production, and operational teams to resolve quality issues
- Support customer visits and technical discussions
- Build strong relationships with internal and external stakeholders
Auditing & Site Engagement
- Carry out internal and external quality visits
- Document findings and communicate outcomes to relevant stakeholdersSupport audit readiness and ongoing compliance activity
- Contribute to internal initiatives and continuous improvement projects
About You
- Experience in a Quality or Technical role within Fresh Produce
- Strong knowledge of BRCGS v9, retailer standards, and food safety systems
- HACCP Level 2 and Food Safety Level 2
- TACCP/VACCP training and Lead Auditor training preferred
- Experience leading or supervising QA teams
- Confident communicating with customers and internal teams
- Strong analytical, problem‑solving, and IT skills
- Proactive, detail‑focused, and comfortable working in a fast‑paced environment
- Need to have a legal right to work in the UK
For further information, please get in touch with Oskar Ballard at MorePeople on 01780 480530 or email oskar@morepeople.co.uk
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