Operations Manager

Overview

Location: Hertfordshire — Laura Trott Leisure Centre and John Warner Sports Centre. Employer: Borough of Broxbourne. Contract: Permanent. Working pattern: Full Time. Hours: 40 per week. DBS check: Enhanced. Reference: OM. Closing date: 17 May 2026 at 23:55.

Responsibilities

• Open and close the facilities as required
• Lead, supervise, and support teams across different departments
• Maintain strong product knowledge and effectively use operational systems
• Handle customer enquiries and resolve complaints professionally
• Ensure full compliance with health and safety policies and procedures
• Carry out a range of administrative tasks
• Respond promptly and effectively to emergency situations

About You — Qualifications

• National Pool Lifeguard Qualification (NPLQ)
• IOSH Managing Safely
• Pool Plant Operator (PPO) certification
• First Aid at Work

Requirements

You must be confident communicating with members of the public and able to provide clear advice in fluent English. This role involves a varied shift pattern, including early mornings, evenings, weekends, and Bank Holidays. This position is subject to an Enhanced Disclosure and Barring Service (DBS) check, as it involves working with children and vulnerable individuals.

Benefits and Values

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults.

Additional Information

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer.

Application

Details and application forms are listed on the Council’s website. Applications must be submitted online by 17 May 2026, quoting the reference OM. Contact: Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk. Website: www.broxbourne.gov.uk.

How to Apply

Please apply online via the link provided. We do not accept CVs submitted without a fully completed online application form.

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