Overview
Service Manager - Complex Care (Supported Living)
Location: Rotherham
Salary: £35,000 per annum
Contract: Full-time, Permanent
Organisation: Optimo Care Group
About Us
Stepping Stones Services, part of Optimo Care Group, provides high quality supported living and complex care services to adults with learning disabilities, autism, mental health needs, and complex physical or behavioural support needs.
Our services focus on person-centred care, independence, and positive outcomes, ensuring the people we support live meaningful lives within their communities.
With over 1,500 colleagues across England, Optimo Care Group is committed to delivering safe, compassionate, and specialist care services.
About The Role
We are seeking an experienced Service Manager - Complex Care to lead our Rotherham supported living service supporting individuals with complex care needs.
You will oversee the safe, effective delivery of high quality care, ensuring services meet CQC standards, while supporting individuals with complex physical, behavioural, or health related needs to live as independently as possible.
Reporting to the Registered Manager, you will lead day to day operations, staff development, compliance, and quality assurance across the service.
This role is ideal for a strong leader with experience in complex care environments who can manage a multidisciplinary team and drive high standards of care delivery.
Key Responsibilities
Service Management
- Lead the operational delivery of complex care supported living services, ensuring safe, person-centred care tailored to individual needs.
- Support individuals with complex behavioural, physical, or health needs, promoting independence and quality of life.
- Maintain safe staffing levels and ensure staff are trained in specialist care practices, including behaviour support and complex care needs.
- Build strong relationships with service users, families, healthcare professionals, and local authorities.
- Oversee assessments, referrals, and care planning, ensuring support packages meet complex needs effectively.
- Maintain strong visibility within the service and participate in the on-call rota.
Compliance & Quality Assurance
- Ensure full compliance with CQC regulations and relevant legislation.
- Maintain accurate care documentation, audits, and service reporting.
- Lead investigations into incidents, complaints, safeguarding concerns, and clinical risk where required.
- Promote a culture of continuous improvement and best practice in complex care delivery.
Leadership & Team Development
- Provide leadership, supervision, and ongoing support to team leaders and support workers.
- Oversee induction, and training to ensure staff are equipped to support complex care needs safely and confidently.
- Foster a positive and inclusive team culture focused on professional development and compassionate care.
- Lead by example, embedding organisational values in daily practice.
Operational & Service Development
- Monitor service performance against targets, budgets, and KPIs.
- Identify opportunities to improve service quality and expand complex care provision.
- Contribute to service development, partnership working, and commissioning relationships.
- Maintain strong relationships with local healthcare and social care stakeholders.
Essential Requirements
- Proven experience as a Service Manager or Deputy Manager within complex care or supported living services.
- Strong knowledge of CQC regulations, safeguarding, and complex care best practice.
- Experience supporting individuals with complex behavioural, health, or physical support needs.
- Excellent leadership, organisational, and communication skills.
- Level 3 Diploma/NVQ in Leadership for Health & Social Care
- Flexible approach to working hours, including participation in on-call duties.
- Full UK driving licence and access to a vehicle.
What We Offer
- Salary: £38,000 per annum
- Training & Development: Access to the Optimo Learning Academy and support with further qualifications
- Career Progression: Opportunities within the growing Optimo Care Group
- Supportive Culture: A collaborative, values driven team environment
Employee Benefits
- Employee Assistance Programme via Wellbeing Matters
- Reward Gateway retail discounts platform
- £500 Refer-a-Friend Scheme
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