The Company
They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting customer, brand and commercial strategy. The organisation is investing heavily in its data platforms and values insight that can be translated into clear, actionable outcomes.
The Role and Deliverables
- Role within the data and insights team, reporting into the Head of Insights.
- Develop and interpret customer and consumer insights across customer, brand and sentiment domains.
- Combine qualitative research with quantitative analysis to build a rounded view of customer behaviour.
- Deliver market share analysis and performance insight to inform go-to-market decisions.
- Produce clear, actionable recommendations for senior stakeholders.
- Contribute hands-on across projects already defined within the insights roadmap.
Your Skills & Experience
- Strong capability in SQL, with confidence working directly with large datasets.
- Proven experience using Power BI, with exposure to Tableau also beneficial.
- Background in a digitally led, customer-facing business, such as online retail, app-based or e-commerce environments.
- Ability to blend qualitative insight with quantitative analysis to tell a compelling customer story.
- Comfortable operating at manager level, providing strategic thinking while remaining hands-on.
- Experience working in fast-paced environments where confidentiality and sensitivity are required.
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