Business Development Manager (UK & Europe)
Department Creative Hospitality Design Consultancy
Harrison is a global consultancy specialising in hospitality, F&B, and leisure design. From immersive restaurants to boutique hotels, we shape the future of experience-led destinations through storytelling, strategy, and design. With studios in Birmingham (UK), Dallas (US), and Melbourne (AUS), our work connects people, places, and brands across continents.
About the Role
We’re looking for an ambitious and charismatic Business Development Manager to lead our growth across the UK and European markets.
If you’ve managed a high-performing hospitality venue and you want to transfer that operational knowledge into a creative and strategic sales role—this could be your perfect next step. We’re after someone who lives and breathes hospitality, understands the pulse of the guest experience, and knows how to spark meaningful B2B conversations with industry leaders. We would also be open to inviting experienced Business Development Managers who are looking for a new challenge and translating your skills and expertise in a B2B creative sector.
You’ll work closely with our senior leadership team and marketing department to drive inbound and outbound leads, nurture relationships, and win work with exciting new clients across the sector.
Who We’re Looking For
- A current hospitality venue manager with a passion for business growth and a keen interest in design and branding.
- We would also like to invite experienced Business Development Managers who are looking for a new challenge translating your skills and expertise in a global B2B creative sector.
- An experienced people focused professional from a hospitality background who wants to join a creative, down-to-earth team.
- Someone who thrives on relationships, loves the thrill of new business, loves meeting targets and is confident speaking to senior stakeholders.
You’ll have:
- Deep appreciation for the hospitality industry and guest experience.
- Strong commercial awareness and people skills.
- Confidence presenting, developing compelling professional proposals, networking, and leading pitches.
- A genuine interest in design, creativity, and brand storytelling.
- Likeability, charisma and humility.
- Driven to convert relationships into contracts.
- Open to travel to industry events and to attend client meetings.
Key Responsibilities
New Business Development
- Prospect and qualify leads across hospitality, leisure, and F&B sectors.
- Attend networking events, exhibitions, and conferences to identify and connect with target clients.
- Research and approach key decision-makers to understand needs and open doors.
- Collaborate with the design and marketing teams to develop tailored proposals and pitches.
- Communicate our value proposition clearly, focusing on commercial outcomes and creative differentiation.
- Prepare business development plans and strategies working closely the Director of Marketing.
- Effective use of CRM software.
- Writing and developing client contracts working closely with the Operations Director
Client Relationships & Retention
- Build long-term client partnerships through trust and proactive communication.
- Present new ideas and services that add value to existing relationships.
- Work closely with internal teams to ensure client needs are understood and met.
Market & Strategic Planning
- Track industry trends and contribute insights on emerging sectors and innovations.
- Comfortable using Customer Relationship Management software.
- Report regularly on pipeline progress, forecasts, and business goals.Identify growth opportunities across new sub-sectors and regions.
Why Join Harrison?
- Be part of a progressive, creative, collaborative, and globally recognised team.
- Enjoy a flexible work environment with a strong culture of trust and support.
- Work on exciting projects with brands like Nando’s, Hilton, Chipotle, Young’s Pubs and plenty more.
- Shape your career at the intersection of hospitality and design.
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