Purpose of the Role
The purpose of the Operations Manager role is to ensure adherence to Savills Policies and Procedures across the managed instructions and service lines within FM+. The Operations Manager will report into Head of FM+ Operations and be responsible for the operations teams including but not limited to; Senior Facilities Coordinator, Facilities Coordinators, Facilities Administrators.
Key Responsibilities
- To work alongside the Head of FM+ Operations to ensure the FM+ strategy is embedded into all operations across all instructions and service lines.
- To provide operational reporting to the Head of FM+ Operations on a weekly & monthly basis on the operational output of the team.
- To complete auditing across their managed teams to ensure adherence to Savills policies and procedure and any client specific requirements.
- To ensure all operational systems are updated and accurate
- Line management duties for the Operations team
- Provide cover and support across the FM+ team where appropriate
- Responsible for escalating any issues to the Head of FM+ Operations in a timely manner
- Become a super user of all operational systems & provide training as and when required
- Input into the wider FM+ strategy based on experience and knowledge of the team and the clients we serve
- Lead operational projects that assist with the growth of the FM+ team
- Assist with the creation and continuous improvement of operational processes
- Ensure all documentation is held within Sharepoint
- Assist with recruitment across the FM+ team
Skills, Knowledge and Experience
Essential
- At least 5 years experience in an administration role
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard
- Reliable, helpful and well presented.
- Ability to work in a team or alone
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills
- Able to take comprehensive minutes of meetings.
- Abilitiy to deal with confidential information.
- Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
Desirable
- Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
- Broad knowledge of office administration within a facilities management/property management environment.
- Experience of dealing with senior level staff confidently with excellent verbal and written communication.
- Experience and knowledge of helpdesk systems and procedures.
- Data input experience.
- Experience working within a Facilities Management team.
- Understanding of Health & Safety Legislation.
Working Hours - 37.5hrs
Please see our Benefits Booklet for more information.
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