Regional Operations & Relationship Manager (FTC - 18 Months)
CHPis looking for a dedicated Regional Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
Main duties of the job
As the Regional Operations and Relationship Manager, you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Customer Service Manager. This role does not have a fixed allocation of buildings but provides relief support across South & East region and supports projects as required.
This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.
A structured and proactive approach is vital to effectively organise, plan and prioritise the workload to ensure that all responsibilities are met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
Operational focus
- Improving customer satisfaction by being transparent, responsive and effective
- Excellent customer care, stakeholder relationship and management
- Ensuring that our properties are safe and compliant to all relevant regulations
- Putting our buildings at the heart of the community
- Effective management of spaces and contracts
- Further developing environmentally sustainable practices and procurement e.g. Green Funds to improve sites
Qualifications
- IWFM level 3 in Facilities Management
- IWFM Level 4 in Facilities Management or above
Experience
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficientlyCommunity engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Skills and Behaviours
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
- Ongoing commitment to self development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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