Operational Administrator

Job Overview

• Salary: Circa £26,000, salary depending on experience
• Location: Clapham Water Treatment Works, Bedford
• Contract: Permanent
• Hours: 37 hours a week – 5 days in office (with future remote options)
• Benefits: Personal private healthcare, virtual GP, double matched pension, generous annual leave

This role is an office-based position at Clapham Water Treatment Works, Bedford, with potential options to work from home in the future.

Our services are at the heart of every single family and community in our region. Our Water Services team clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We borrow water from the environment, treat it and store it to world‑class standards to supply safe drinking water to 4.3 million customers in towns and villages from Grimsby in the north east of our region to Milton Keynes at the south‑western tip.

Role Description

At the heart of our business, Operational Administrators support and assist the efficient running of the operational teams. This interesting and varied role involves a high degree of organisation and prioritisation, while effectively managing confidential information.

You’ll be the fundamental support needed to assist with the efficient and effective running of the Bedford Supply Teams. Managing your own workload, you’ll undertake crucial administration and procurement support to ensure the smooth running of the office and the water supply area.

Main Duties

• Ordering chemicals, PPE, equipment and materials for the supply team
• Managing invoices, delivery notes and credit card reconciliation
• Telephone call handling
• Meeting room management
• Occasional minute taking
• Updating employee training
• Organising electronic and paper filing systems

Using your strong organisational skills, you’ll support the management team with day‑to‑day tasks and requests from the supply team. You’ll also communicate with both internal and external stakeholders, contractors and customers, always providing a high standard of customer service.

Benefits

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave – rising with length of service and ability to buy more
• Excellent family friendly policies, including 26 weeks full pay for maternity/adoption leave and 4 weeks paternity/partner pay, with opportunity for shared parental pay
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle

Qualifications and Experience

• Experience as an administrator, ideally within a similar operational industry
• Excellent organisational and communication skills with the ability to proactively liaise with a wide variety of people
• IT literate and advanced user of Microsoft Outlook, Word and Excel
• Strong numeracy skills, with experience with data handling and spreadsheet preparation

Inclusion

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

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