- Salary: £25,000 - £27,000 depending on experience + discretionary bonus
- Working: 5 days per week in the office
- Progression: There are opportunities for high performers to take on more responsibility, I will explain
The company distributes collectible items to 'super fan' customers in the UK and beyond.
We are looking for an organized, proactive individual to work closely with the team, handling a blend of admin, operations, logistics, and customer support tasks to keep everything running smoothly.
Operations
- Fulfillment of orders, processing quickly and efficiently, ensuring high quality
- Learn processes, then bring your own ideas to improve how they do things
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Help to onboard new hires
- Keep the workspace tidy and organized
Finance & Administration
- Process invoices, reconcile transactions, liaise with the accountant if required
- Ensure that stock levels are accurate and reflected on the relevant system
- Provide occasional PA-style support to the founders
Customer Service / Marketing
- Manage shared email inboxes and respond to customers with speed, care and clarity
- Work across platforms and handle multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- 2+ years administrator or customer service experience
- Passion for 'super fan' products strongly desired; previous experience in related industries is a plus
- Shopify and commerce experience important
- Excellent organisational and multitasking skills, strong attention to detail
- Strong negotiation and communication skills
- Dynamic self-starter, proactive and makes things happen
- Business acumen, bringing ideas to improve performance
- Excellent relationship builder
- Resilience, ability to work to tight deadlines
Desired experience (not essential)
- Excel skills and familiarity with accounting systems
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