Customer Business Analyst – Ref: EE02526
G8: £39,152 – £41,771 per annum.
Customer Engagement – About Us:
We are committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will play a role in evaluating and redesigning our customer effort score processes. This position involves working closely with various departments to ensure that new systems are designed and re-evaluated against the newly designed processes. The role will also require a strong understanding and ability to produce development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle to produce clear and concise written test and plans working in a matrix management environment
You should have
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in business administration, Management, or a related field OR
- Evidence of the equivalent and having relevant experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Closing Date: 14th May 2026
#J-18808-Ljbffr”, “datePosted”: “2026-05-09”, “hiringOrganization”: { “@type”: “Organization”, “name”: “We Manage Jobs(WMJobs)”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428060608__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=849” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Walsall” } } }Customer Business Analyst – Ref: EE02526
G8: £39,152 – £41,771 per annum.
Customer Engagement – About Us:
We are committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will play a role in evaluating and redesigning our customer effort score processes. This position involves working closely with various departments to ensure that new systems are designed and re-evaluated against the newly designed processes. The role will also require a strong understanding and ability to produce development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle to produce clear and concise written test and plans working in a matrix management environment
You should have
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications
- Bachelor’s degree in business administration, Management, or a related field OR
- Evidence of the equivalent and having relevant experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Closing Date: 14th May 2026
#J-18808-Ljbffr…