Company: Sureserve
Location: Birmingham
Posted: May 9th, 2026
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
This role is a pivotal role that contributes to the delivery of efficient and effective heating system surveys and installations for our clients. The individual will be the driving force in conducting in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail.
Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks.
Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards.
Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview.
Ensure the Clients contractual and specific requirements are met, and where possible surpassed.
Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
Support the Regional Manager & Head of Region with the training requirements and technical support for both existing engineers and the new starter induction and training processes.
Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs.
Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies.
Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume.
Cover for the role of Regional Manager as and when required.
Assist in the investigation processes associated with disciplinary and grievance situations.
Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent.
ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
Customer Focus: Strong customer service orientation and excellent interpersonal skills.
Detail‑Oriented: Proven ability to deliver accurate and detailed survey reports.
Excellent leadership and communication skills.
Driving License: Full UK driving license is essential.
We are committed to providing a flexible work pattern and enhanced pay rates.
5 days per week (Mon - Fri) 8am to 5pm - 40 hrs
1 hour for lunch daily, call out rota to go on doing evenings & weekend work.
Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
Service level awarded annual leave.
Technical training and certifications relevant to the role.
Enhanced Maternity & Paternity Packages.
Dental/Healthcare cash plan.
Cycle to Work Scheme.
Electric Vehicle Leasing Scheme.
Gender & Equality Working Group.
Sureserve Academy - a platform for development, career progression.
Employee Voice Programme.
Social activities for all of our teams.
Sureserve Legends - celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please contact scc‑hr@sureserve.co.uk for reasonable adjustments throughout the recruitment process.
Join us in our mission to deliver excellence across the UK.
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