Position Overview
Our Morson Nexus department has a number of key contracts that focus on delivering high‑quality training solutions that meet regulatory and operational standards. As part of the Business operations team, you will be providing administrative support to the reporting and finance teams across multiple contracts. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to a high standard. The role requires effective organisational skills, good communication and excellent team working to ensure tasks are completed in line with requirements and escalated where appropriate to maintain service levels. You will also be accountable for ensuring you follow the current process, provide guidance to others, and help all staff understand the business protocols. In addition, you may be required to support wider business topics where the requirement arises.
Main Responsibilities
- Working with clients to process returned documentation such as Quotes, Purchase Orders and Sales Order Forms
- Checking integrity of data input in the software system and drawing information from it into a variety of reports
- Sending daily reports to clients relating to the booking process
- Receipt of weekly invoices, input of them into the system and obtaining authorisation
- Checking POs received and chasing outstanding
- Document formatting – update and amend documents using applications such as PowerPoint, Word, Excel, MS Forms etc.
- Booking of travel, accommodation, car hire etc.
Knowledge, Skills & Experience
- Highly articulate with excellent interpersonal skills
- Friendly and approachable with excellent customer service
- Enjoy working in a busy professional environment
- Able to multi‑task, organise and prioritise workloads whilst remaining calm under pressure
- Ability to problem‑solve and offer solutions
- Willing to learn and utilise your skills to provide a high level of service
- Attention to detail
- Able to work well as a team and on your own
- Willingness to be flexible and adaptable
- Able to adapt style appropriately, developing good working relationships with the wider team and taking into consideration individual working preferences and approach
- Good working knowledge of Microsoft Office Suite
- Ability to adapt to new ways of working, including the introduction of new technologies
Benefits
- Investment into your learning & development
- A colleague health and well‑being programme
- Mental health support via free confidential advice and counselling services
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