Responsibilities
- Support the store management in meeting or exceeding store sales targets
- Work with the Store Manager and Assistant Manager to achieve brand standard in customer service and selling, product presentation and merchandising
Position in the Organisation
- Reports directly to: Store manager
- In his absence, replaces: Store Manager or Assistant Store Manager
Result Fields
Result Field 1: Support the Store Manager and Assistant Manager in meeting or exceeding store sales targets
- Assist the management team by effectively leading the staff to achieve the financial, customer service and merchandising standards through effective product, people and service planning.
- Act as a keyholder, and share in the opening and closing responsibilities of the store.
Result Field 2: To work with the store management to achieve brand standard in customer service and selling, product presentation and merchandising
Key Tasks
- Lead by example in effectively building and maintaining customer relationships.
- Lead by example in the execution of operational procedures, tasks and processes.
- Ensure all cash handling is accurate, while facilitating a superior checkout experience.
- Support and offer guidance to staff within the store, focused on the delivery of the required standards of (visual) merchandising, presentation and promotional activity.
- Recognize product flow opportunities and partner with management and Associates on process improvements.
- Manage back of house operations and share in the cleaning duties of the store where required.
- Partner with management to ensure that all visual and merchandising directives, promotions and markdowns are completed within a timely manner.
Authority
According to limits of authority.
Communication
Internal: The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries
External: The contacts that are required to perform the described position, a.o. suppliers
Job Requirements
Knowledge and Experience
- Two years of experience, working in a retail environment.
- Must have or be pursuing a High School diploma or GED.
- Able to effectively communicate in English (both written and verbal).
- Able to perform basic math functions.
- Excellent skills needed in communication (written & oral), teamwork, flexibility, pro-activeness, stress resistance.
- Able to accomplish multiple tasks in a fast-paced environment.
- Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 40 lbs/18.14 kilograms.
- Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.
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