Service Administrator

Overview

We have an exciting opportunity for a personable and effective Service Administrator, with strong organisational and multitasking skills, to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital reception opening hours are currently Monday to Friday 8.00am - 7:00pm).

The Service Administrator is an integral part of the Small Animal Hospital and will support our Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology).

Responsibilities

The Service Administrator will support the delivery of specialist services across the hospital, underpinned by the front of house team. They will work alongside the Client Service Administrators to support the Small Animal Hospital Team and its mission to deliver excellence in client service and clinical veterinary student teaching. They will act as liaison between the front of house service and the services within the hospital to provide an enhanced service for both clients and vets, ensuring that clients are billed accurately and promptly and that all communication and liaison with external parties is carried out efficiently and effectively.

The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts, aiming to provide first‑class customer service in a challenging environment.

Qualifications

Previous experience in a busy administrative role is essential. The ideal candidate should possess exceptional communication skills, experience with Microsoft Office programs, and the capacity to establish professional and effective working relationships with the broader team. The position requires exceptional organisational abilities, flexibility, and attention to detail.

Benefits

In return, we offer an encouraging and supportive environment alongside a wide range of benefits, including:

• Generous paid annual leave
• Defined benefit pension scheme
• Enhanced family friendly policies
• Access to training opportunities via a dedicated Personal and Professional Development team
• Wellness programme including Occupational Health team and Staff counselling
• Staff discount scheme including shopping vouchers
• Cycle to work scheme
• Travel to work loans
• Eye care voucher scheme
• Discounted gym membership

Equality and Diversity

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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