Company: Description This
Location: Trowbridge
Posted: May 9th, 2026
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first‑class service in person, via phone and online – you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team.
We need a Customer Representative for our branch in Trowbridge, Wiltshire.
This branch is a multiskilled location and closed to the public every Tuesday and Friday. On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries, but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Our training will be based virtually in the branch.
Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.
What can’t a Customer Representative do? This is the great part about this role – it’s so versatile. There is an opportunity to work on the counter, completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels, including online and via the phone. Working in this branch, 1‑2 days of your role will include taking customer calls only.
We build up our knowledge day in and day out to ensure we can answer all our customers’ queries. They are the most important part of our day.
On your multiskilled days, you will be:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people, we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society, you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services while adapting your style to suit all our customers’ needs. You need to be comfortable using digital tools and applications.
Our customer‑first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: