As the Administrative Services Lead within the Manchester Community Care Group, you will champion leadership, performance management, Information Governance, and operational excellence.
Key Responsibilities
- Lead and manage our administrative services within the Manchester Community Care Group, establishing effective systems and processes to support service continuity across the Division.
- Lead the Division on Information Governance, IM&T, data quality and performance monitoring.
- Support the Senior Leadership Team and operational management across the Community Care Group.
- Support all Divisional staff in maintaining IT structures and systems, enabling clinical teams to use clinical information systems efficiently.
- Participate in major change initiatives that modernise systems, environments and services within Manchester Division and the wider Trust.
- Support the Division with the Information Governance agenda, and deputise for the Operational Support and Performance Manager as required.
- Provide leadership to the administration teams within the Division and intervene on initiatives across the wider Community Care Group.
- Maintain a thorough understanding of patient pathways, workflows in mental health, the clinical information system, Trust performance requirements and their reporting.
- Assist staff in recording clinical activity to a standard that provides evidence of care quality and meets reporting agendas.
- Engage practitioners to embed delivery of all performance measures (e.g. CQUIN, SOF, Mental Health Currencies, KPI’s). Support clinical improvement leads in timely intervention.
- Engage managers to monitor operational reports and take remedial action to ensure delivery of performance measures.
- Maintain up‑to‑date IT systems, structures and devices that support high‑quality care.
- Manage services within agreed budgets.
- Assist in revision and development of clinical information systems to support clinicians.
- Directly support Information Governance requirements, including Information Asset Assistant duties and development of Information Sharing Agreements.
- Represent the service in meetings and lead projects as appropriate to the role.
- Deliver targeted training on CQUIN, Mental Health Currencies, and other targets for all professional groups, including induction training for junior doctors.
- Deliver formal training sessions and one‑to‑one coaching on the Clinical Information System and related IT systems for new staff.
- Prepare supporting documents such as How‑to guides and help‑sheets to embed recording into practice.
- Work with managers to interpret, use and report performance data, identify improvement areas, and develop action plans.
- Use reports to identify where staff may need additional assistance and collaborate with individuals and line managers to address knowledge and skill deficits.
- Communicate standards and practices effectively to staff at all levels and maintain effective working relationships across the Division.
- Represent the Division in forums to ensure information is shared and/or communicated to relevant personnel.
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