Job Title: Damp and Mould Admin
Location: Chatham (ME4)
Salary: £17ph - weekly pay every Friday
Sector: Social Housing Maintenance
WHAT'S MY ROLE?
This is a varied customer focused role in a busy environment. The role will provide administrative support for the delivery of our asset management functions, ensuring that we continue to provide safe and decent homes to our customers. It will assist with the performance management of our delivery contracts and record keeping of property asset information from repairs and inspections. Supporting customer engagement through making phone calls, sending letters and working across various teams to ensure effective stakeholder communications.
WHAT AM I ACCOUNTABLE FOR?
- Administrative support to the team, providing a coordinating function across the business area to enable an effective customer service.
- Supporting contracts managers with meetings, arranging meetings and documenting the minutes.
- Liaising with external contractors for updates on repair works passed to them and updating our asset and housing management systems.
- Arranging property inspections for Surveyors, raising resulting repairs, following up with contractors and tenants and documenting outcomes on relevant systems.
- Management of team email in-box and responding to general enquiries in relation to the service.
- Complaint investigation and support with effective management of stage 1 complaint responses and actions arising.
- Accurate Data entry and record keeping on Housing Management and Asset Management Systems.
- Processing of purchase orders and invoices to enable effective contract/supplier management.
- Establish good working relationships with key teams across the business to support effective working.
- Maintain a good understanding of mhs' operations to ensure all enquiries are passed onto the appropriate team including liaison with other teams as appropriate.
- Lead on process and action on all general enquiries to ensure successful resolution for the customer within agreed timescales.
- Contribute to and assist in the production of regular reports, routine letters and other documents as required.
- Duties to support the delivery of Team and Corporate objectives.
WHAT WILL I BRING TO THE ROLE?
What's essential:
- Previous admin experience within Social Housing
- Experience of working in a customer service environment
- Excellent numeracy, literacy skills
- Excellent communication (written and verbal) skills with an ability to work with a range of teams and with colleagues across different levels
- Excellent IT skills
- Ability to convey important messages through good presentation skills (oral, numerical and written)
- Excellent attention to detail
- Strong analytical and problem solving skills
- Ability to prioritise own workload and meet deadlines
What's Desirable
- Previous experience in Housing
- Experience of manipulating data in Microsoft Excel
- Experience of Keystone or Similar Asset Management System
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