Commercial & Welcome Manager

Fixed Term f/t (1950 hrs py to 31/03/27)

Ulverston

3819.6 mi from Saint Paul

Ends: May 10th

Ref: IRC174802

Summary

An incredible job opportunity to lead our Welcome and Commercial Team at the Wonderful Fell Foot Park located at the bottom of Lake Windermere, near Newby Bridge. Fell Foot is a spectacular setting popular with locals and tourists alike, enjoying the views and water-based activities.

Salary: £29,266 per annum

Contract Duration: This is a fixed term contract that will end when the postholder returns to the role or by 31st March 2027, whichever comes first.

Working Hours: We advertise 12 months, but the actual hours required are 1631 hours across the term of the contract. Hours each month may vary, with salary paid in equal instalments.

Working Pattern: Typically 9:00‑17:00, five out of seven days per week (including weekends), with occasional 8:00 starts. Spring and summer school holidays are the busiest periods; during winter, finish times are around 16:00.

What it's like to work here

Fell Foot is a truly magical place to work, with a hard‑working and committed Food and Beverage and Welcome teams who focus on giving the best visitor experience possible and fostering a special team spirit. In addition to leading the Welcome and Commercial Team, the successful candidate will also sit within a wider Lakes team, including rangers, gardeners and business support, and be part of a Property Leadership Team, helping to decide the direction for Fell Foot to deliver strong commercial results and a great experience on behalf of the National Trust.

What you’ll be doing

You will coordinate the delivery of our commercial offer alongside team leaders, cooks and front of house teams, delivering a brilliant all‑round visitor experience.

Who we're looking for

• Have experience as a leader, with skills including setting personal objectives and providing development
• Familiar with budgets, increasing income and controlling costs
• Aware of health and safety compliance
• Have experience in Food & Beverage, Retail, or Visitor Welcome operations
• Have leadership skills, with proven ability in developing and motivating teams
• Have proven experience in driving commercial success while delivering outstanding visitor experiences
• Have sound financial acumen and experience managing budgets, stock, and labour
• Are a confident communicator and collaborator

The package

The National Trust offers an inclusive culture and a range of benefits:

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Location

Fell Foot, Newby Bridge, Ulverston, LA12 8NN

Requirements

Compliance. Eligibility to Work in the UK.

Closing Date

Closing Date: 10th May 2026

Equal Opportunities Statement

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Application Process

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.

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