Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
The Mission
More about our mission and what we offer. The mission is to help people move money efficiently and cost-effectively, including sending money abroad, spending overseas, or making and receiving international payments.
The Problem Spaces You’ll Own
As a Lead Product Analyst within The Send Tribe, you will provide the dedicated analytical capacity needed to drive our most critical workstreams, with a focus on:
- Verification & Predictability: Lead insight generation and impact tracking to improve how we verify transfers — clarifying documentation requirements and removing friction from the process. Help the team determine what to focus on next to make this journey seamless.
- Elevating the Level of Service: Analyze how we can improve response times and service quality to ensure customers feel supported throughout their journey. Help define the strategy for scaling support operations and identify which customer segments require more specialized attention to prevent churn.
- Predictability as a Growth Lever: Work on the principle that “To Fix is to Grow.” By improving product reliability and service efficiency, directly influence customer retention and unlock further growth.
Qualifications
WHAT YOU’LL BRING
- Technical Skills: 5+ years in analytical roles with strong data analysis skills (SQL & Python). Experience conducting regular A/B tests and causal analyses to determine impact of product changes on defined metrics
- KPI Setting: Experience partnering with Product Managers and other Analysts to set KPIs and monitor the impact of new product features on conversion, stickiness and engagement
- Influence: Strong stakeholder management skills — collaborative, able to influence and know when to say yes or no to maximise impact. You have a bias to action.
- First Principles Thinking: Ability to take an ambiguous, open-ended problem, structure it and solve it; ensure the team works on the most impactful opportunities.
Nice To Have But Not Essential
- Experience delivering high-quality data and self-serve analytics using tools like Airflow, dbt and Looker.
- Applied AI / machine learning techniques and built predictive models for deeper insights
- Knowledge of the FinTech ecosystem
What Do We Offer
- Salary: £75,000 – £115,000
- Company Restricted Stock Units
- Numerous benefits in our London office
Key Benefits
- Hybrid working
- Paid annual holiday, sick days, parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it’s like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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