Front Office Manager

The successful candidate will be based in one of our Central London hotels; further details will be shared during later stages of the recruitment process.

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

If you're our ideal Front Office Manager, you will:

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week – from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

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