Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first‑class support. You'll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact.
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi‑skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety‑first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety‑first culture at all times ensuring all retail colleagues complete the relevant e‑learning modules.
- Leading a retail team with a customer‑first attitude, prompting a customer‑focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer‑first service through efficient pick‑to‑manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best‑in‑class retail stores, outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best‑in‑class service to establish customer experience excellence.
- Flexibility of day‑to‑day tasks to best support the branch with strategic thinking.
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (including Bank Holidays) – Enjoy a great work‑life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
- People First: We value our employees just as much as our customers.
- Work‑Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
#J-18808-Ljbffr