Company: Benefact Group plc
Location: Gloucester
Posted: May 9th, 2026
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref:205013
Benefact Group are looking for a Business Intelligence Manager to join our Gloucester office.
As Business Intelligence Manager, you will be responsible for defining, producing and assuring high‑quality data, metrics and insights across our technology services and systems. Reporting to the Head of Service Experience, the role plays a key part in enabling evidence‑based decision making, improving service performance, and linking technology outcomes to customer and business experience.
You will act as the authoritative voice on performance data and insight, ensuring a single, trusted view of system, service and operational performance across the Group.
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
Own and standardise performance metrics, KPIs, data definitions and reporting frameworks across the organisation.
Build, enhance and automate dashboards, scorecards and management reporting for all leadership levels.
Analyse trends, risks and performance drivers, turning data into clear, actionable insight.
Maintain a trusted single source of truth with strong data quality, integrity and governance.
Partner with operational and business teams to understand information needs and deliver effective intelligence solutions.
Proven experience in a Business Intelligence, Analytics or Performance Reporting role.
Strong experience defining and managing KPIs, metrics and performance frameworks.
Demonstrable experience designing dashboards and management reporting using BI or ITSM tools (JSM, ServiceNow in particular).
Strong analytical mindset with the ability to identify trends, root causes and improvement opportunities.
Experience working with multiple data sources and operational systems to produce integrated insights.
Ability to influence and engage stakeholders up to senior leadership level without line management responsibility.
Excellent communication skills, with the ability to turn complex data into clear, compelling insight.
Experience working within Technology, Service Management or Operational environments.
Understanding of service performance, availability, incident or customer experience metrics.
Experience working with tools such as Microsoft 365, ServiceNow, and Atlassian (Jira) in a reporting or analytics context.
A competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 7.5% and 30%
28 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay
This is an excellent opportunity to shape how performance insight is defined, governed and used across a complex technology landscape. You’ll have the scope to build modern intelligence capabilities, influence senior decision‑makers, and directly improve the experience of colleagues and customers across the Group.
We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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