Customer Experience Advisor | S1 | Retail Banking | Maidenhead Branch

Overview

IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. This is a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Santander is looking for a Customer Experience Advisor based out of the Maidenhead Branch, working 21 hours per week, on a rota’d basis Monday to Saturday, between 8am and 6pm.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with simple cash transactions, assisting with technology in the banking hall, transacting over the phone, or protecting customers against fraud and scams. You’ll be part of a busy, supportive branch team and work in a multi-skilled environment.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What You’ll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

We Value Your Impact

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Recognition goes beyond pay — it’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• Salary Range: £25,950.00 - £32,779.00 per annum (depending on experience) based on a standard 35-hour working week
• £500 annual cash allowance to spend on our benefits
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• 8% of salary into pension, with employer contributions up to 12.5% if you contribute; cash option available
• Death-in-service, income protection insurance, and discounted life assurance/critical illness cover
• Share in Santander’s success through share plans
• Access to staff versions of Santander products and other discounts
• Competitive rewards reflecting your impact and value
• Wellbeing support across physical, mental, social and financial areas, including apps, gym access, online classes, and flexible healthcare
• Support for all life stages, including enhanced family leave and childcare options
• Volunteering opportunities to give back to communities
• Global growth opportunities across Santander’s international network

What To Do Next

If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch at resourcing@santander.co.uk

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