Service Manager
Place Louth
Role overview
As a Service Manager, you will need to be Aftermarket Sales oriented and have the ability to execute customer requests. You will be required to coordinate and direct the service workload for maximum efficiency and productivity while providing quality repair work.
Your role reports to the Group Service Manager and you will manage a team of Agricultural Technicians with the support of a Service Administrator.
General Duties
- Greets customers and listens carefully to their needs.
- Plans and allocates work for Technicians based on their expertise and skills and ensures repairs are completed correctly.
- Checks all completed jobs to ensure they are complete and accurate for both parts and labour and invoices them in a timely manner.
- Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPI’s with the team.
- Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
- Supervises and coaches the workshop team and coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
- Manages ongoing relationships with John Deere and manufacturer personnel.
- Participates in recruiting, hiring, developing and retaining key talent.
- Acts in a professional manner to develop ongoing relationships and actively promotes Ripon Farm Services, John Deere and other key manufacturers and suppliers with positivity and integrity.
- Communicates effectively with all parties to drive Aftermarket sales and the business forward.
Skills And Qualifications
- 3 to 5 years’ experience as a Service Technician.
- Ability to lead others.
- High level of communication and human relations skills.
- Ability to use standard computer applications along with the ability to learn our bespoke IT programmes and systems.
- Familiar with John Deere and competitive products
- Able to work under pressure.
- Ability to work extended hours and weekends.
Hours of work
Core hours are Monday to Friday (8am till 5pm). Must be flexible to support with overtime to suit the business demands, this will be seasonally, evenings and weekends.
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