Role: Business Manager
Location: Selfridges, Manchester Exchange
Hours: Full Time
Since its foundation in 1828 by Pierre‑François Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically‑based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.
Main Responsibilities
SALES
- To achieve or exceed counter sales targets and corporate objectives
- To set up and follow individual and collective objectives on a weekly and monthly basis
- To collate all sales information and submit report to line manager by deadline given
- To be aware of competitor activity, communicate this to the team and take necessary steps to develop counter activity
- To pro‑actively seek opportunities and promote in‑store events to maximise sales
SERVICE
- To ensure that a luxury level of service is delivered to customers and develop customer loyalty
- To handle customer complaints discretely and effectively
- To ensure that the team are consistently following customer service guidelines and give feedback and act to highlight successes and address areas of concern
MERCHANDISING
- To maintain the correct basic stock levels on counter
- To ensure that merchandising is displayed effectively and in line with Company guidelines
PEOPLE MANAGEMENT
- To communicate the corporate strategy and goals to the team
- To ensure the development of team members through regular coaching and leading by example
- To appraise staff performance during the probation period, annual and mid‑year appraisals
- To recruit high calibre team members, manage their induction and performance effectively
- To ensure that all team members are professional and complying with Company guidelines
GENERAL
- To carry out any additional duties as directed by the management team
- To be a brand ambassador and representative at all times
- To adhere to all Company policies and procedures, as outlined in the employee handbook
- To build strong relationships with store management and to adhere to store policies and procedures
- To ensure efficient communication with and reporting to management and head office teams
- To manage all counter administration and reporting
Person Specification
- Able to motivate, coach and develop people
- Results and business orientated
- Good leadership skills
- Strong retail experience
- Adaptable, able to make decisions and solve problems
- Self‑confident and able to approach and engage with customers at ease
- Professional, pro‑active and positive
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