Join Our Team as a Night Duty Manager!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Duty Managerto join our dynamic team in the heart of Birmingham.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location:Birmingham, B4
- Annual Salary:£33,000
- Hours/Working Pattern: 4 on 4 off, 7pm-7am
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well‑being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
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