Water Service Manager

BS 8580‑1 – Legionella Risk Assessment

Reporting to

Head of Mechanical Maintenance

Working Hours

Mon – Fri, 8am – 5pm

Probation Period

6 months

Job Type

Full Time, Permanent

Job Location

Various Sites & Head Office

Start Date

Immediate

Scope

• To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management.
• East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance.
• This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works.

Knowledge, Competency Requirements

• Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E)
• Experience working within an employer’s integrated management system (D)
• HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E)
• Experience with CAFM/CMMS (D)
• Knowledge of SFG20 maintenance schedules (D)
• Commercial H&S Awareness Course (D)
• Full clean driving licence (E)

Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580)

• Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements.
• Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record-keeping.
• Can review/quality-check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure.
• Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials.
• Understands sampling strategy and actions (e.g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls.
• Can plan and supervise remedial works (tanks, calorifiers, dead‑legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation.
• Can lead/participate in internal audits and client audits; produce evidence packs and close out non‑conformances.
• Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned.

Closed‑loop water quality (LTHW/LTHH & sealed systems)

• Understands closed‑loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life.
• Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting.
• Can interpret water analysis results (e.g., pH, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions.
• Can plan and oversee cleaning/flushing activities (power flush, side‑stream filtration, chemical clean) including method statements, waste handling and reinstatement testing.
• Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk.
• Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets).

Pumps, booster sets & pressurisation systems

• Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls.
• Can plan PPM and reactive response: set‑point checks, vibration/noise checks, seal/bearing indicators, strainers, non‑returns, isolation valves and control panel alarms.
• Can coordinate safe isolations (electrical and hydraulic), drain‑down/refill, venting and functional testing/commissioning.
• Can oversee troubleshooting and ensure evidence‑based repairs (fault codes, trend data, flow/pressure checks).
• Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates).

Domestic & commercial plumbing systems (hot/cold water)

• Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control.
• Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards.
• Can manage TMV lifecycle: selection/fit‑for‑purpose, routine testing, fail‑safe checks, servicing and documentation.
• Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification.
• Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross‑connections, inadequate insulation) and produce remedial plans and quotations.

Soil, vent & drainage systems

• Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage.
• Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning.
• Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans.
• Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable).

Project / contract management (delivery, commercial & governance)

• Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations.
• Competent in procurement and subcontractor management: pre‑start reviews, competence checks, RAMS review, supervision, and performance management.
• Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs.
• Understands change control: identifying variations, pricing, client sign‑off, and maintaining a clear audit trail.
• Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders.
• Can produce client‑ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs.

Leadership, competence assurance & quality

• Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escalate technical risk.
• Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control.
• Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns.
• Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans.
• Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non‑conformances.

Health, safety & environmental competence (water‑related works)

• Can review and implement RAMS and site permits relevant to water works (e.g., isolations, hot works where applicable, working at height, plantrooms, lone working).
• Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements.
• Can ensure safe system of work for drain‑down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable).
• Can investigate incidents/near misses and implement corrective actions through the IMS.

Typical evidence (minimum/desired)

• Essential evidence: demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication.
• Typically desired (role dependent): recognised water hygiene/legionella qualification (e.g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed‑loop water treatment and pump/pressurisation systems; WRAS knowledge/certification.
• CPD: maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics.

Duties

Team Leadership & Management

• Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services.
• Provide technical mentorship, support and operational direction.
• Identify recurring issues and implement root‑cause corrective improvements.
• Facilitate regular team meetings focusing on performance, compliance and continual improvement.
• Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports.
• Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation.

Technical Support & Problem‑Solving

• Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations.
• Provide escalation support for complex technical issues, commissioning tasks and diagnostic work.
• Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations.
• Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission.
• Promote technical excellence and hands‑on development within the team.

Water Hygiene, L8 Compliance, Auditing & Accreditation

• Lead water compliance across all operational sites.
• Ensure full compliance with:
  • ACOP L8
  • HSG274 Parts 1–3
  • BS 8580‑1 – Legionella Risk Assessment
  • Water Supply (Water Fittings) Regulations
• Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies.
• Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete.
• Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems.
• Maintain readiness for external audits including LCA and client audits.
• Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions.

Plumbing, Drainage & Pump Operations

• Oversee maintenance and remedial works across:
• Hot & cold water plumbing systems
• Drainage networks (internal/external)
• Booster sets, pressurisation units and general plumbing pumps
• TMVs, calorifiers, tanks and expansion vessels
• Ensure assets are verified and documented appropriately.
• Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement.
• Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed.

Asset Management & Lifecycle

• Maintain accurate asset registers and statutory documentation.
• Prepare quotations aligned with client budgets and technical requirements.
• Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics.

Health & Safety Management

• Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works.
• Promote a strong safety culture, ensuring PPE compliance and safe working practices.
• Deliver toolbox talks, safety briefings and awareness training.

Continuous Improvement & Innovation

• Identify improvements to maintenance processes, reducing costs and improving performance.
• Stay updated on emerging technologies, water treatment methods and regulatory changes.
• Encourage innovation within the team and evaluate new products and tools for operational benefit.
• Consistently champion the company’s core values across all activities.

Meetings

• Attend and prepare reports for management meetings.
• Attend pre‑bid and interim bid meetings to provide technical input.
• Attend client meetings, recording all discussions.
• Attend handover and tender meetings, ensuring accurate documentation.
• Attend post‑contract review meetings and track improvement actions.
• Attend appraisal meetings, company staff meetings, H&S meetings and team meetings.

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