Patient Service Advisor

Patient Service Advisor

Location: Middlewich CW10

Salary: £12.71 per hour, paid weekly every Friday

Contract: Full time, temporary to permanent opportunity

Overview

Our client is a specialist provider of diagnostic and healthcare solutions. They collaborate with the NHS to improve patient care and services by offering a diverse array of medical and diagnostic services.

Responsibilities

As a Patient Service Advisor, you will provide exceptional customer service by handling inbound and outbound calls. You will assist patients with enquiries, resolve issues, and give accurate information about medical services.

• Handle inbound and outbound calls from patients regarding booking or managing service appointments or follow‑up treatments
• Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner
• Liaise with patients to encourage attendance
• Accurately document patient interactions, feedback, and follow‑up actions where required
• Strive to meet performance targets to enhance personal development
• Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues
• Maintain and ensure observation of robust quality assurance measures to meet national standards

Qualifications

Previous experience in a customer‑focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail, and aviation.

• Excellent written and verbal communication skills
• Approachable, dedicated, and hardworking
• Ability to handle sensitive conversations with empathy and resilience
• Successful candidates will be required to provide and pass referencing

Hours & Working Conditions

Working on a rota basis between Monday and Friday, opening hours 8am‑8pm, occasional Saturday 8am‑1pm.

• 37.5 hours per week
• Shift pattern rota basis

Benefits

Pay: £12.71 per hour, paid weekly every Friday

#J-18808-Ljbffr