Purpose of the Role
Based on the Hyde Park Estate residential development. To assist the Building Manager to manage and look after a portfolio of residential premises. The primary duties of the role are to provide impeccable customer service, to ensure the buildings are run smoothly and that compliant. H&S protocols are maintained and updated where required.
Key Responsibilities
- Remain courteous and helpful to all occupiers as well as to members of the public, staff, guests, and contractors.
- To report back to your line manager at the end of every shift outlining any issues that occurred in relation to staff or the site.
- Raising Purchase order relate to reactive works.
- Responsible for the cleanliness and comfort of the reception area and common parts at all times.
- To monitor all persons at the property and ensure they have a right to be present.
- Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform your line manager. This should include all building defects, plumbing, heating, and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
- To carry out regular building checks
- To ensure that all contractors service books and health and safety logs are kept up to date.
- Attend the appropriate meetings with the client, residents, and contractors. Minutes produced and circulated as required.
- To maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels.
- Carry out any additional duties as directed by your Line Manager.
Customer Service
- Responsible for the welcoming atmosphere throughout the property.
- To assist residents at all times together with their guests and visitors when and where required. It should be remembered that the duty is to the residents as a whole and any assistance given to any individual should not distract from duties required to the whole.
- To always be courteous, polite, and positive to residents, guests, suppliers, and the public in general.
Health and Safety
- To manage the process of ensuring the safety and security of the blocks at all times, including but not limited to:
Report and monitor health and safety issues and ensure a full safe working practice.
- Security/access control systems are monitored appropriately.
- Taking prompt and appropriate action to deal with any defects or loss of service to any life safety or critical systems in line with current procedures.
- Follow, implement, and maintain any procedure, process and/or control measures identified in the Health & Safety management system or risk assessments.
- Assist with implementing any additional works or management controls as identified in the risk assessment action plans.
- Ensure any incident, accident or near‑miss is reported to the FM and H&S teams immediately, details are accurately recorded and assist with any subsequent investigation.
- To ensure the building’s procedures are continually updated to ensure adequate cover can be given in the absence of the Building Manager.
- Ensure that all Health Safety and Environmental issues are managed in line with procedures and any electronic Health and Safety management system. This includes operating a permit to work process for communal works. To ensure all paperwork relating to health and safety is updated and compliant.
- To be responsible for all matters of a health and safety nature relating to the buildings. This includes assessing training needs, maintenance of logbooks, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures. To keep up to date with current and new Health and Safety legislation.
- Maintain accurate records and reports on the H&S compliance online system at 95% and above.
- To monitor the presence of contractors around the building and supervise their activities to ensure minimum disturbance to residents. This monitoring to be done in accordance with the agreed procedure.
- They have the correct authority to be on site and have been made aware of all site rules before commencing work.
- Works are carried out safely and in adherence to safety procedures on‑site and identified control measures.
- Disturbance to residents is kept to an absolute minimum.
- Any damage to the property is recorded and reported to the Asset Manager and Facilities Manager.
- To effectively communicate with the Assistant Building Manager and Facilities Manager including but not limited to: all relevant day‑to‑day or non‑regular items pertaining to the management of the site.
- To advise of any item or matter effecting the management of the site including insurance incidents, damage or loss suffered by a resident or bone‑fide visitor.
- With assistance from the Building Manager ensure that all procurement of equipment, supplies and services are in line with procedures, terms and conditions and secure best value.
- To participate in company or statutory training schemes as presented to ensure that your continuous professional development (CPD) is maintained.
- To carry out any other reasonable task at the request of your Line Manager.
Skills, Knowledge and Experience
- Ability to take ownership of an operation when alone.
- Professional, precise, courteous, and dedicated.
- Positive attitude.
- Team player.
- At least 3 years’ experience in a front of house role in a residential environment.
- Excellent and proven Customer Services experience.
- IOSH qualification essential
- NEBOSH desirable
- Asbestos Awareness essential
Working Hours – 9am to 5pm
Salary – £45k – £50k depending on experience
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