We are Chester Zoo, a major wildlife charity committed to the recovery of endangered species globally. We are the UK’s most popular zoo, housing 37,000 animals across 128 acres of gardens, and we’re making a significant contribution to conservation during a global extinction crisis.
Role
- Support the Business Reporting Partner in providing excellent site‑wide reporting by collecting and managing data that can be used to generate meaningful management information, reports and dashboards.
- Work with key stakeholders site‑wide to enable data to be captured and reported on in a timely, accurate format that assists decision‑making and operational benefits.
- Design and develop clear, accurate and reliable management information that allows analysis, insight and decision‑making to achieve key business objectives.
- Drive reporting development as new commercial systems are rolled out, meeting daily operational needs and improving business intelligence.
- Collaborate with the Business Reporting Partner and Systems and Business Information Accountant on data‑driven projects, enabling the Executive team and Board of Trustees to receive accurate, detailed information on a periodic basis.
- Use mainstream technology such as Microsoft Power BI and SQL.
- Monitor the quality and integrity of data captured and processed across the organisation, establishing and communicating clear standards.
- Support documentation of in‑house databases/datasets (e.g., data dictionaries) to help users identify the right database, tables and fields for reporting and operational needs such as Gift Aid.
Requirements
- Sound working knowledge and experience of SQL (CTEs, subqueries, joins) and advanced Excel.
- Advanced knowledge of Microsoft packages and other desktop software.
- Methodical thinker able to view data logically and holistically.
- Strong collaborative skills, able to understand user needs, advise on solutions, manage expectations and build relationships at all levels.
- Confident working on concurrent projects with tight deadlines.
- Strong project management, organisational and time‑management skills.
- Attention to detail and commitment to accuracy.
- Excellent problem‑solving, analytical and evaluative skills.
Desirable
- Relevant experience in a leisure, retail or hospitality environment.
Package
- Permanent contract, 40 hours per week.
- Salary: £30,750 – £32,725, depending on experience.
- Potential for hybrid working.
- 33 days annual leave, with option to buy or sell up to 5 days.
- Staff pass for zoo visits and complimentary tickets for friends and family.
- Cycle‑to‑work scheme.
- Healthcare plan and employee assistance programme.
- Discounted gym membership.
- Discounts on cinema tickets, restaurants, high‑street shops and more via Perks.
- Pension scheme with generous employer contributions up to 9%.
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