Job Title
Customer Development Manager
Location
Field Based – Liverpool
Employment Type
Full Time – Permanent
Salary & Benefits
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
Company Overview
Carlsberg Britvic is the largest multi-beverage supplier in the UK, supplying iconic beers and soft drinks across the country.
Role Overview
We are recruiting a Customer Development Manager to implement strategic plans and grow Carlsberg Britvic’s positioning in the region. The role reports to the Regional Controller.
Key Accountabilities
- Develop and execute customer plans in the region to optimise total Volume, NR and GP and GP / HL.
- Meet agreed business objectives in new and existing accounts, maximizing profit and distribution to increase product throughput.
- Build and develop relationships with customers, wholesalers and stakeholders, ensuring mutually beneficial business plans.
- Achieve targets for both profit and sales growth over a budgeted time frame and in line with regional objectives, expanding share range and distribution.
- Develop and deliver robust account plans for the next 1–3 years that drive business growth and share, including strategy, tactics and bottom‑up promotional programmes.
- Conduct full evaluation of investment and promotional activity in line with Value Management principles and tools.
- Manage and optimise debt risk and cash flow, tracking customers through My District.
- Use FIT to generate a plan that delivers annual objectives.
Experience and Key Attributes required
- Experience of developing relationships across functions to enable customer plans that deliver results.
- Good understanding of financial concepts and value management across relevant channels.
- Collaborative mindset with the ability to build mutually beneficial account plans, translating them into actions and tactics.
- Understanding of all significant processes from planning through to invoice receipt.
- Excitement around growing brands and channels, providing high service levels to customers.
- High levels of accountability for plans, action, delivery and outcome.
- Performance and results focused – able to deliver against challenging targets and timeframes with a passion for driving initiatives to completion.
- Ability to thrive in a dynamic and fast‑paced environment, adaptable to change.
- Resilience and positive attitude to maintain focus and motivation.
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