Front Office Supervisor

Job Ref: AM15383 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £13.68 Contract type: Permanent Hours: Full Time Shift pattern: Variation of Shifts, Including Weekends Hours per week: 40 Posted date: 01/05/2026 Closing date: 03/06/2026

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

With newly re imagined bedrooms inspired by Scotlands heritage, The Caledonian Edinburgh continues to redefine luxury guest experiences. We are seeking a Front Office Supervisor to lead the front of house team in delivering seamless, refined service from arrival to departure.

The Person:

A confident and inspiring leader with a passion for luxury hospitality.
Guest-focused, professional and composed in all situations
Strong communicator able to motivate and guide teams effectively
Highly organised with sound judgment and decision-making skills
Flexible and adaptable to support hotel operations across shifts.

The Role:

Lead the Front Office team in delivering exceptional guest experiences
Act as a role model, setting service standards and expectations
Support smooth daily operations across arrivals, departures and occupancy
Drive guest satisfaction, loyalty engagement and service excellence
Contribute to a positive, high-performing and inclusive team culture.

Key Responsibilities:

Supervise daily front of house operations and shift execution
Allocate rooms and manage occupancy in line with policy
Resolve guest concerns professionally and proactively
Communicate effectively with Housekeeping and other departments
Support team development, recognition and performance standards.
The Benefits:

Hourly Rate of £13.68
Free and healthy meals when on duty.
50% off our Food & Beverage Venues The Court & Caley Bar
Discounted use of Leisure Facilities
Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships T&Cs apply
28 Days of Annual Leave, increasing with long service
Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, youll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long term growth. xwzovoh
Begin your journey with one of Edinburghs most iconic hotels.

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