Customer Service Coordinator

Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry.

They’re on the lookout for a Customer Service Coordinator to join their growing team- an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.

Customer Service Coordinator (Part-Time, 30hrs/week)

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?

Location: London 1 day onsite a week in office.

Contract: Part-time (30 hours per week)

Reporting to: Ecommerce Manager

The Role:

As our Customer Service Coordinator, you’ll be the voice of the brand-managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.

Responsibilities:

• Managing customer enquiries across email
• Supporting customers with orders, delivery, returns & product info
• Resolving issues (late deliveries, damaged items, complaints) with care
• Processing returns and exchanges efficiently
• Collaborating with warehouse, operations & e-commerce teams
• Coordinating with couriers and internal teams to solve fulfilment issues

Ideal candidate:

• Experience in customer service (fashion, retail, or e-commerce preferred)
• Strong communication skills with great attention to detail
• Proactive, organised, and solution-focused mindset
• Ability to juggle multiple tasks in a dynamic environment
• Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)

If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey—we’d love to hear from you!