Director of Operations, Sales & Marketing

Overview of the Business

A growing real estate group is building a modern Residential Living Platform designed to deliver high‑quality homes, strong customer experience, and long‑term asset performance. The organisation is moving from a development‑led model to a fully integrated operational platform with clear ambitions for scale and institutional credibility.

Job Description

This role leads the growth and performance of the Residential Living Platform, shaping how the business operates, serves residents, and delivers value across its portfolio. It carries significant influence and a clear pathway to future senior leadership.

Key Responsibilities

• Lead the operational performance of residential assets, ensuring strong occupancy, customer experience, and long‑term value.
• Shape and scale the Living Platform, taking increasing responsibility for commercial outcomes.
• Oversee leasing, sales and revenue activity across mixed‑tenure schemes.
• Develop and evolve the brand, marketing approach and customer journey.
• Provide operational insight into new developments to ensure efficiency and resident alignment.
• Support engagement with investors and partners.
• Build and lead a high‑performing team across operations, leasing, marketing and customer experience.
• Establish clear governance, performance measures and reporting standards.

Essential Experience

• Experience leading operations within residential living or a comparable customer‑focused property environment.
• A track record of improving performance across income‑producing assets.
• Strong commercial judgement and the ability to balance customer, operational and financial outcomes.
• Experience leading teams and shaping culture.
• Confidence working with senior internal and external stakeholders.

Benefits

• Competitive salary
• Bonus scheme
• Health care
• Pension

Inclusive Hiring Statement

Don’t meet every requirement? Harken Search is committed to inclusive and diverse recruitment. If you’re excited about this role but your experience doesn’t align perfectly with every point, we encourage you to apply. You may be the right person for this or future opportunities.

Why Us

We champion inclusive and diverse recruitment, and we donate 10% of all invoices to our partner charities. We thank our candidates and clients for helping us support causes that make a meaningful difference.

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